SugarCRM will drive sales, automate marketing and enhance experiences, all in one fully customisable software that meets your exact needs.
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As an accredited software partner for SugarCRM, we are proud to offer comprehensive and cutting-edge CRM solutions to our clients. Our team of skilled and experienced software consultants has undergone rigorous training and certification processes to become accredited partners, ensuring that we possess in-depth knowledge of SugarCRM's software and can provide expert guidance and support.
From customisation and implementation to ongoing maintenance and support, we are dedicated to helping our clients optimise their CRM workflows, streamline their sales and marketing processes, and enhance their customer relationships.
With Sugar you get a "high-definition customer experience", this means companies can achieve a crystal-clear view of their customers and their behaviour. Businesses can rewind and review, in order to gain a stronger understanding of decision-making. This awareness develops better situational awareness you can make more bankable predictions about the future.
Sugar drives businesses to reach new levels of performance and enables predictability. If you are scaling in a big way, have a chat with one of our experts and see how Sugar could work in your business.
If you’re looking to drive sales, Sugar Sales delivers. Build strong, lasting customer relationships that are underpinned by in-depth data, allowing you to get the exact intel quickly and easily for each customer interaction. Automate your most important and repeated tasks to free up your staff’s time – and spend less of it entering and retrieving data.
Sugar Market is a complete marketing automation solution that enables you to understand engagement, improve conversion, get more revenue, and become a data-driven marketer. Drive the right traffic to your website with SEM, SEO and social media tools, then capture valuable leads.
Enhance customer experiences with Sugar Serve. Providing you with a complete picture of your customers’ experiences, you can ensure proper response and resolution times, monitor customer satisfaction, empower customers to help themselves and always meet your customers’ needs.
Enhance your SugarCRM user experience through the Power of Integrations. Connecting with existing software in your business is easier than ever with SugarCRM. Here are a few of the most common integrations our customers are using.
optiSync is a SugarCRM™ Loadable Module that imports and exports data between SugarCRM and external data sources. optiSync is an ETL (Extract,Transform, and Load) component that can communicate with a variety of external systems, including:
● Databases
optiSync’s primary use case is for near-real time synchronisation between customers’ databases and SugarCRM. optiSync allows non developers to easily configure SugarCRM synchronization with external sources as opposed to building a custom integration for each back-end system. It is also designed for the SugarCRM environment and is less generic than other middleware platforms , making the configuration simpler and easier to achieve.
Data extraction can be filtered on multiple conditions so that only records that should be synchronized are extracted. optiSync tracks the last time a successful synchronisation occurred, and will only fetch records that have been modified since then.
Mapping of source fields to target fields. Translation of email addresses to SugarCRM email relationship.
Target records can be matched on multiple conditions, and can be created and/or updated (upset). If more complex matching is required, optiSync can be extended with customised code.
optiSync can be configured to only write out values that are currently empty in the target system. I.e. if the target already has a value it will not overwrite it.
optiSync can also link the target record with other SugarCRM modules or DB tables, using the same powerful matching rules for finding target records.
optiSync can map multiple outputs to one input, so the data is only extracted once.
optiSync has flexible scheduling using the SugarCRM scheduler. Synchronisations can be scheduled to import updates every minute, or to perform a complete synchronisation every night.
With its flexible matching rules, optiSync can also be used to find duplicate records and mark them as de-duplication candidates.
optimate.me worked closely with TotalEnergies to define the current pain points within the business and to work out why they might implement CRM. They had previously implemented a lightweight web-based CRM and this hadn’t been successful so it was important to find a new system that will help them scale.
Read more...Watch a video about how implementing SugarCRM has been a game-changer for Mimico.
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We are thrilled to announce that optimate.me and Evolution Marketing, an Australian-based company operating in the same field, have officially merged. Both organisations recognised the alignment of our values and goals and the potential for an even stronger future together.
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