Nurture customer relationships and build a foundation of loyal customers that keep coming back.
Talk to an expert todayLet’s face it, throughout the customer journey there are a lot of things that can go wrong quickly. Whether it’s customer service reps being unable to answer a question in a timely manner, customers not finding the support they need when they need it, or not having a plan for dealing with upset customers.
There are many times when a customer can be left with a bad taste in their mouth, and a commitment never to use your business again.
Our software solutions can help you avoid these scenarios.
Customer experience software allows you to map every touchpoint in your customers’ journeys and build a strong connection with them.
Customer experience software allows you to map every touchpoint in your customers’ journeys and build a strong connection with them.
You can understand who your customers are and importantly, how best to serve them.
There are valuable internal applications too, like having a quality framework that supports the development of your team, and a regular employee feedback channel.
Extensive data at your fingertips, including real-time feedback.
Fackelmann Housewares, a leading supplier of kitchenware and home solutions across Australia, New Zealand, Singapore, and the UK, operates under 15 globally recognised brands, including Wiltshire, Stanley Rogers, and Furi, with a complex e-commerce ecosystem powered by six unique Shopify stores. As the business scaled, customer support became increasingly inefficient, with agents struggling to manage enquiries across eight separate shared email inboxes. The absence of a centralised system and real-time order visibility led to slow response times, poor customer experiences, and limited business insights.
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Read more...Tahua Partners is a New Zealand-owned and operated company of experienced retailers whose diverse portfolio includes Burger King, Starbucks, Popeyes Chicken, Resonate and Hannah's Number One Shoes. Learn how optimate me helped them service their customers.
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Fackelmann Housewares, a leading supplier of kitchenware and home solutions across Australia, New Zealand, Singapore, and the UK, operates under 15 globally recognised brands, including Wiltshire, Stanley Rogers, and Furi, with a complex e-commerce ecosystem powered by six unique Shopify stores. As the business scaled, customer support became increasingly inefficient, with agents struggling to manage enquiries across eight separate shared email inboxes. The absence of a centralised system and real-time order visibility led to slow response times, poor customer experiences, and limited business insights.
Full article...Get a glimpse into the FIRST EVER Pipedrive event in ANZ. Afternoon full of bulls**t-free talk about CRM, what do stakeholders need from their systems, how to make sure that technology works for you (and not the other way around), deep dive into a Pipedrive demo and a fantastic customer panel of current Pipedrive users that shared their experiences from different fields.
Full article...According to recent forecasts from Gartner, global IT spending was projected to grow by 8.6% in 2024, with major growth areas including cloud infrastructure, enterprise application software, and IT services. Businesses are increasingly investing in tools that empower employees, enhance customer experiences, and drive operational efficiency.
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