Nurture customer relationships and build a foundation of loyal customers that keep coming back.
Talk to an expert todayLet’s face it, throughout the customer journey there are a lot of things that can go wrong quickly. Whether it’s customer service reps being unable to answer a question in a timely manner, customers not finding the support they need when they need it, or not having a plan for dealing with upset customers.
There are many times when a customer can be left with a bad taste in their mouth, and a commitment never to use your business again.
Our software solutions can help you avoid these scenarios.
Customer experience software allows you to map every touchpoint in your customers’ journeys and build a strong connection with them.
Customer experience software allows you to map every touchpoint in your customers’ journeys and build a strong connection with them.
You can understand who your customers are and importantly, how best to serve them.
There are valuable internal applications too, like having a quality framework that supports the development of your team, and a regular employee feedback channel.
Extensive data at your fingertips, including real-time feedback.
Watch a case study video about how optimate.me helped Tahua Partners take their service to the next level with Zendesk.
Read more...Tahua Partners is a New Zealand-owned and operated company of experienced retailers whose diverse portfolio includes Burger King, Starbucks, Popeyes Chicken, Resonate and Hannah's Number One Shoes. Learn how optimate me helped them service their customers.
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We are thrilled to announce that optimate.me and Evolution Marketing, an Australian-based company operating in the same field, have officially merged. Both organisations recognised the alignment of our values and goals and the potential for an even stronger future together.
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Full article...Today growing businesses manage customer connections and information in a variety of ways. Some use old-fashioned note cards and Rolodex. Others store information on their mobile phone while on the go. Others use Excel spreadsheets, Outlook or Google documents.
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